Effective Specifications and Scope of Work for Facilities Maintenance Services
Every outsourced facilities maintenance service provider is expected to achieve predetermined milestones, deadlines, deliverables, and expectations – all of which are outlined in the Scope of Work for each customer. Businesses frequently choose a service provider based on how well their service quality and staff competence match the requirements set forth in the contract. As a result, a well-thought-out, thorough, and transparent scope of work is critical for effective communication and program success.
The scope of work for a facilities maintenance program sets the service provider up for success before the start of service by explicitly laying out a clear direction for each employee involved at the back end and on the field. It allows a facilities maintenance program to undergo effective planning so it runs smoothly and seamlessly throughout the contract period. While it brings the customer and the service provider on the same page regarding project requirements and expectations, the scope of work is also an effective tool to identify and proactively address potential risks and issues. Subsequently, the on-ground teams are better prepared to meet the specified schedule and frequency without delay or compromise on quality. The following aspects are also crucial for defining the scope of work:
Break the requirements into small, specific tasks to provide clarity
Draft the scope in short and clear sentences to avoid ambiguity
Work closely with the customer to define measurable objectives
Define communication and reporting channels
Train employees on the details of the scope of work to keep them updated on each phase and task expected by the customer
Environmental Service Systems, LLC provides custom programs designed around a comprehensive scope of work that ensures transparency, effective communication, quality assurance measures, customer expectations, task details, and frequency, among others.
